Terms of Service

1. Definitions

• "Platform" means the Proppify web application at proppify.io, including mobile web access, and any private pilot mobile application we make available to selected customers.
• "Service" means all features, functions, and content made available through the Platform.
• "Company Account" means a company or organisation that subscribes to a Proppify plan.
• "User" means any individual who accesses the Platform under a Company Account, including Company Admins, Property Owners, and Workers.
• "You" means the individual accessing the Platform or, where applicable, the legal entity on whose behalf you are acting.
• "Content" means data, text, images, documents, and other materials you upload or create in the Platform.
• "Subscription" means a plan (Starter, Professional, Business, or Enterprise) granting access to the Service.

2. Acceptance of Terms

By registering for an account, accepting an invitation to join a Company Account, or otherwise accessing or using the Service, you confirm that:

• You are at least 18 years of age.
• You have the legal capacity to enter into a binding contract.
• If acting on behalf of an organisation, you have authority to bind that organisation to these Terms.
• You agree to comply with these Terms and all applicable laws.

3. Account Registration

Access to Proppify is by invitation or direct registration only. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Keep your password confidential and not share it with others.
• Notify us immediately at support@proppify.io if you suspect unauthorised access to your account.
• Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Subscriptions & Billing

4.1 Plans

Proppify offers the following subscription plans, each with defined feature limits (properties, team members, expenses, and advanced features). Current plan details and pricing are available on our website. We may modify plan features or pricing with 30 days' notice to active subscribers.

4.2 Billing Cycle

Subscriptions are billed monthly or annually in advance. Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date.

4.3 Payment Processing

Payments are processed by Paddle (paddle.com), who acts as the Merchant of Record for all transactions. By providing payment information, you authorise Paddle to charge your payment method for the subscription fees. Your contract for payment is with Paddle; Proppify is the software provider. All amounts are in the currency displayed at checkout. Please review Paddle's Terms of Service.

4.4 Web-Only Purchases

4.5 Free Trials

Where a free trial is offered, it will be specified at sign-up. At the end of the trial, your subscription will automatically begin at the applicable plan rate unless you cancel before the trial ends.

4.6 Cancellation

You may cancel your subscription at any time through the billing portal on our website. Cancellation takes effect at the end of the current billing period. You retain access to the Service until that date. No refunds are issued for partial billing periods, except where required by applicable law.

4.7 Refunds

Subscription fees are non-refundable except where required by applicable consumer protection law. If you believe you have been charged in error, contact us within 14 days of the charge at support@proppify.io.

4.8 Plan Limits

The Platform enforces plan limits (e.g. maximum number of properties, team members). If you reach a plan limit, you must upgrade your subscription to add more resources. We may temporarily restrict access to features that exceed plan limits.

5. Acceptable Use

You agree to use the Service only for lawful purposes related to property management operations. You must not:

• Use the Service for any unlawful, fraudulent, or harmful purpose.
• Attempt to gain unauthorised access to any part of the Platform, other accounts, or our systems.
• Upload or transmit viruses, malware, or any malicious code.
• Scrape, crawl, or systematically extract data from the Platform without our written permission.
• Reverse-engineer, decompile, or attempt to extract the source code of the Platform.
• Use the Service to send unsolicited messages (spam).
• Upload Content that infringes third-party intellectual property rights, is defamatory, obscene, or illegal.
• Attempt to disrupt, overload, or interfere with the Platform's servers or infrastructure.
• Impersonate another person or entity.
• Resell or sublicense the Service to third parties without our written consent.

Violation of these provisions may result in immediate account suspension or termination without notice and without refund.

6. User Roles & Permissions

Proppify operates a role-based access model within each Company Account. The Company Admin is responsible for managing team members, assigning roles, and ensuring that all Users within their account comply with these Terms. The Company Admin is solely responsible for:

• The accuracy of data entered into the Platform.
• Ensuring invited users are authorised to access company data.
• Configuring appropriate access levels for Property Owners and Workers.
• Compliance with employment laws when using time-tracking and payroll features.
• Removing access promptly when a team member leaves the organisation.

7. Your Content

7.1 Ownership

You retain ownership of all Content you upload to the Platform (property data, task images, expense invoices, etc.). By uploading Content, you grant Proppify a limited, non-exclusive, royalty-free licence to store, process, and display the Content solely to provide the Service.

7.2 Content Responsibility

You are solely responsible for the Content you upload. You represent and warrant that:

• You have all necessary rights to upload and use the Content.
• The Content does not violate any law or third-party rights.
• The Content does not contain personal data beyond what is necessary for the management of properties, tasks, and expenses.

7.3 Content Removal

We reserve the right to remove Content that violates these Terms or applicable law, with or without notice.

8. Intellectual Property

The Platform, including its design, software, logos, trademarks, and all content created by Proppify, is owned by or licensed to Proppify and protected by intellectual property laws. You are granted a limited, non-transferable, revocable licence to access and use the Platform for your internal business purposes.

You may not copy, modify, distribute, sell, or create derivative works of the Platform or any part of it without our prior written consent.

9. Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

10. Data Processing

Where Proppify processes personal data on behalf of a Company Account (e.g. employee time logs, names, contact details), Proppify acts as a data processor and the Company Admin acts as the data controller. The Company Admin is responsible for ensuring there is a lawful basis for processing that data and for complying with applicable data protection laws, including notifying employees about how their data is used within the Platform.

If your organisation is subject to GDPR or similar regulations and requires a Data Processing Agreement (DPA), please contact us at support@proppify.io.

11. Availability & Service Levels

We strive to maintain high availability of the Platform but do not guarantee uninterrupted access. The Service may be unavailable due to scheduled maintenance, technical failures, third-party service outages, or events beyond our control. We will endeavour to provide advance notice of planned maintenance where possible.

We may modify, suspend, or discontinue any feature of the Service at any time. For material changes affecting paid features, we will provide at least 30 days' notice.

12. Third-Party Services

The Platform integrates with third-party services including Paddle (payments) and Expo (push notifications). Your use of those services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or conduct of any third-party service.

13. Disclaimer of Warranties

14. Limitation of Liability

15. Indemnification

You agree to indemnify, defend, and hold harmless Proppify and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your Content; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party right.

16. Termination

16.1 By You

You may cancel your subscription and close your account at any time through the billing portal or by contacting us. Account deletion removes your personal data subject to our data retention obligations.

16.2 By Us

We may suspend or terminate your account immediately and without notice if you: (a) breach these Terms; (b) fail to pay subscription fees; (c) engage in fraudulent or illegal activity; or (d) cause harm to us or other users.

16.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. You have 30 days to export your data before it is permanently deleted. Sections 7, 8, 13, 14, 15, and 18 survive termination.

17. Mobile Access

Proppify is primarily available through the web application, including mobile web access. We may provide selected customers with access to a private pilot mobile application. The mobile app may require push notification permission to receive real-time alerts; this permission can be revoked at any time in your device settings.

Billing and Subscriptions

Apple App Store

If you download the app from the Apple App Store, you acknowledge that: (a) these Terms are between you and Proppify, not Apple; (b) Apple has no obligation to provide support or maintenance for the app; (c) in the event of a claim that the app infringes third-party intellectual property, Apple is not responsible for the investigation or settlement of such claims; (d) Apple is a third-party beneficiary of these Terms.

Google Play Store

If you download the app from the Google Play Store, your use is also subject to Google Play's Terms of Service. Google is not a party to these Terms and has no responsibility for the app.

18. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with applicable law. Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, disputes shall be submitted to binding arbitration or, where arbitration is not enforceable, to the courts of competent jurisdiction.

If you are a consumer in the European Union, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

19. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Proppify regarding the Service.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• Waiver: Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights freely.
• Notices: Notices to you will be sent to the email address on your account. Notices to us must be sent to support@proppify.io.
• Force Majeure: We are not liable for delays or failures caused by events outside our reasonable control (natural disasters, internet outages, government actions, etc.).

20. Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify active subscribers by email at least 14 days before the changes take effect and update the "Last updated" date at the top of this page. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the effective date.

21. Contact Us

If you have questions about these Terms, please contact us: